Tuesday, August 21, 2012

Tips para escribir cartas comerciales en Inglés

BUSINESS ENGLISH VOCABULARY

Writing Business Letters


Useful phrases and vocabulary for writing business letters.


Salutation

  • Dear Mr. Brown
  • Dear Ms White
  • Dear Sir
  • Dear Madam
  • Dear Sir or Madam
  • Gentlemen

Starting

  • We are writing
    • to inform you that ...
    • to confirm ...
    • to request...
    • to enquire about ...
  • I am contacting you for the following reason.
  • I recently read/heard about ..... and would like to know ....
  • Having seen your advertisement in ..., I would like to ...
  • I would be interested in (obtaining / receiving) ...
  • I received your address from ... and would like to ...
  • I am writing to tell you about ...

Referring to previous contact

  • Thank you for your letter of March 15.
  • Thank you for contacting us.
  • In reply to your request, ...
  • Thank you for your letter regarding ...
  • With reference to our telephone conversation yesterday...
  • Further to our meeting last week ...
  • It was a pleasure meeting you in London last month.
  • I enjoyed having lunch withh you last week in Tokyo.
  • I would just like to confirm the main points we discussed
    on Tuesday.

Making a request

  • We would appreciate it if you would ...
  • I would be grateful if you could ...
  • Could you please send me ...
  • Could you possibly tell us / let us have ...
  • In addition, I would like to receive ...
  • It would be helpful if you could send us ...
  • I am interested in (obtaining / receiving) ...
  • I would appreciate your immediate attention to this matter.
  • Please let me know what action you propose to take.

Offering help

  • Would you like us to ...?
  • We would be happy to ...
  • We are quite willing to ...
  • Our company would be pleased to ...

Giving good news

  • We are pleased to announce that ...
  • I am delighted in inform you that ..
  • You will be pleased to learn that ...

Giving bad news

  • We regret to inform you that ...
  • I'm afraid it would not be possible to ...
  • Unfortunately we cannot / we are unable to ...
  • After careful consideration we have decided (not) to ...

Complaining

  • I am writing to express my dissatisfaction with ...
  • I am writing to complain about ...
  • Please note that the goods we ordered on ( date )
    have not yet arrived.
  • We regret to inform you that our order n° ----- is now
    considerably overdue.
  • I would like to query the transport charges which seem unusually high.

Apologizing

  • We are sorry for the delay in replying to ...
  • I regret any inconvenience caused (by) ...
  • I would like to apologize for the (delay, inconvenience)...
  • Once again, please accept my apologies for ...

Orders

  • Thank you for your quotation of ...
  • We are pleased to place an order with your company for..
  • We would like to cancel our order n° .....
  • Please confirm receipt of our order.
  • I am pleased to acknowledge receipt of your order n° .....
  • Your order will be processed as quickly as possible.
  • It will take about (two/three) weeks to process your order.
  • We can guarantee you delivery before ...(date)
  • Unfortunately these articles are no longer available /
    are out of stock.

Prices

  • Please send us your price list.
  • You will find enclosed our most recent catalogue and price list.
  • Please note that our prices are subject to change
    without notice.
  • We have pleasure in enclosing a detailed quotation.
  • We can make you a firm offer of ...

Referring to payment

  • Our terms of payment are as follows ...
  • Our records show that we have not yet received
    payment of ...
  • According to our records ...
  • Please send payment as soon as possible.
  • You will receive a credit note for the sum of ...

Enclosing documents

  • I am enclosing ...
  • Please find enclosed ...
  • You will find enclosed ...

Closing remarks

  • If we can be of any further assistance, please let us know.
  • If I can help in any way, please do not hesitate to
    contact me.
  • If you require more information ...
  • For further details ...
  • Thank you for taking this into consideration.
  • Thank you for your help.
  • We hope you are happy with this arrangement.
  • We hope you can settle this matter to our satisfaction.

Referring to future business

  • We look forward to a successful working relationship in the future.
  • We would be (very) pleased to do business with your company.
  • I would be happy to have an opportunity to work with
    your firm.

Referring to future contact

  • I look forward to seeing you next week.
  • Looking forward to hearing from you, ...
  • Looking forward to receiving your comments,
  • I look forward to meeting you on the (date).
  • I would appreciate a reply at your earliest convenience.
  • An early reply would be appreciated.

Ending business letters

Sincerely, }

Yours sincerely,}

for all customers / clients

Sincerely yours,}

Yours faithfully,}

in more formal letters

Regards,

for those you already know and/or with whom you have a working relationship




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